B&D Electric: Prioritizing Customers Experience by Delivering Exceptional Service

“We promise our clients that at the time we’re working with them we want them to feel like they’re our number one customer. We make sure that we promise them fast service, affordable service and we make sure it’s done right the first time.” – Bo Dudley

Behind every great business is the mentality that customers are the number one priority. B&D Electric aims to set the standard and deliver exceptional customer service, treating each and every customer like they are the only one.

Driving toward excellence and putting in hard work for over 18 years, B&D Electric sets the bar high for themselves.  Serving North Central Florida in Gainesville, Lake City and Ocala with plans of expanding to surrounding areas, no job is too big or too small, from changing out lighting fixtures and ceiling fans, to installing generators and complete home rewires.

Bo Dudley, owner of B&D Electric, runs his business with customer satisfaction as the primary goal. B&D prides itself on promptness while providing a variety of electrical contracting services for both commercial and residential customers.

“Daily, we get calls from our customers: ‘I’ve called five electricians and you’re the first one that’s responded.’ And that’s just one thing we really strive for: to give our customers the best possible service that we can,” Dudley said. “When we set appointments, we keep those appointments. We make sure our technicians are on time; when you call us, you will get a return phone call.”

Commercial construction projects have been the bread and butter for B&D for the past 18 years, but growth has always been a key consideration for Dudley.  While B&D continues to serve general contractors with different construction projects in the area, launching their service division was a notable accomplishment for Dudley and for the customers needing such services.

“With our new service department that we started about 18 months ago, we geared it to work that if someone needs an electrician, and needs them quickly, we can respond in most cases within 24 hours. If it’s an emergency we can provide same day service,” Dudley said.

Gainesville Harley-Davidson is one of B&D Electric’s commercial service clients. With various lighting needs for their showroom, Kevin Lytle, owner of Gainesville Harley-Davidson, knows he can rely on B&D.

“Delivering an amazing showroom experience for our customers and efficient work space for our employees has many electrical aspects like proper lighting, wiring, data lines and quick repairs when needed,” said Lytle. “B&D Electric is extremely responsive to our needs and delivers quality service every time.”

Making sure Gainesville Harley-Davidson is never without lights and to provide the quickest possible response time, Bo Dudley said they sometimes may have 2 months of lighting stock readily available for whatever the showroom may need.

B&D lends their professional expertise to the Harley-Davidson showroom ensuring the best lighting possible.

“When they call we’re there that day, getting their lights back on, which means the world to their business and their goal of delivering the best possible showroom experience for their customers,” Dudley said.

Going above and beyond to meet and anticipate the needs of its clients, B&D Electric values all of their customers from individuals, to small businesses, to large corporations.

“We promise our clients that at the time we’re working with them we want them to feel like they’re our number one customer. We are committed to delivering fast, affordable service and that it’s done right the first time,” Dudley said.

Working with clients such as the City of Alachua, Santa Fe Kirkpatrick Police Training Facility and Capital City Bank, B&D Electric knows the key to customer satisfaction is treating their clients right.

“Our biggest thing in business is we want to be there for our customers whenever they need us, do the right thing, always make sure that we treat our customers with respect and try to ensure that we have them as our customers for the next 20 plus years,” Dudley said.

B&D Electric’s business mentality also flows over into its daily operations and the work ethic of its employees. Bo Dudley emphasizes the importance of his employees and the work they do to provide quality service to their clients and bettering the business overall.

“We have a lot of employees that have been here for a very long time. We have some employees that have been here the entire 18 years we’ve been in business,” Dudley said. “We value our employees and in return our employees do take care of the company. We couldn’t be who we are or continue to grow without the good employees that we have.”

Photography by B&D Electric | Posted By: Business Magazine Gainesville

B&D Electric: Prioritizing Customers Experience by Delivering Exceptional Service

Kohler Generators

Power It All

A standby home generator keeps your power on during an outage. It’s installed outside your house (like an AC unit) and comes on automatically — whether you’re home or away. All within seconds of a power outage.

Plus home generators run on propane or natural gas, so there’s no refueling.

  • Fridge/Freezer
  • Electronics
  • Heat/AC
  • Lights
  • Water
  • During an outage, your food is the first thing to go. That’s a lot of hard-earned cash out the window. Good news though: we love your groceries as much as you do.
  • TV, tablet, computer. These things keep you connected to the world and what you love to do. We keep them powered and protected from erratic power surges.
  • Whether it’s the dead of winter or the dog days of summer, your HVAC is what keeps your family comfy and your home protected. And when your HVAC’s happy, everybody’s happy.
  • Let there be light. That’s our philosophy anyway. Come hurricane, hail or ice storm, your home will still be sunny inside.
  • Running water is a big deal—you need it for drinking, cleaning and flushing. On the other hand, if it’s running into your basement that’s another kind of big deal—really big. If your home depends on well water or a sump pump, we keep everything working as it should. That means faucets, toilets, showers, washing machine, sump pump and more.

Your automatic transfer switch (ATS) monitors the electricity coming from the utility. It’s working 24/7 to protect your home.

Power Indicator

This handy little device is located on your automatic transfer switch. It tells you where your home’s power is coming from — utility or generator (see colored icons to right).

Weekly Self-Test

Your KOHLER® generator will exercise itself and run diagnostic tests for 20 minutes each week to make sure it’s ready when needed. And guess what? It happens automatically.

OnCue® System

With OnCue Generator Management System, you can manage your KOHLER home generator, receive updates via text or e-mail, view real-time power operation and more. All from your computer, phone or tablet.

Electrical Safety for the New Year.

B&D Electric of Gainesville, FL wants to remind you that the beginning of a New Year is a great time for an electrical safety check of your home and/or business. As a general rule of thumb, B&D Electric advises homeowners to get a professional electrical safety inspection every 10 years. It is also wise to get a professional evaluation before you move into a new house, especially if it is pre-owned. As for businesses, it is ideal to have a professional safety inspection every 12 years or prior to any new lease or building purchase.

B&D Electric trained, licensed and insured electricians have the experience and knowledge to identify potential hazards, even if you don’t notice a problem or malfunction. Keeping your home or work environment safe from fire and electrocution is our number one priority and a professional electrical safety inspection is the ultimate preventative measure. Call our office in Newberry, FL today to learn more.

What YOU can do to keep your home and family safe.

  1. At the beginning of summer and winter, check each room in your home for electrical safety.
  2. Work through the check list below. Invest 10-20 minutes of your time now. It may save a life or prevent an accident in the future.
  3. Once you have finished your inspection, record the date so you know when your last check was done and what needs to be fixed.
  4. Make sure you fix the areas that you have marked with a cross as soon as you can.

Let your “Common Senses” help keep you safe: Look, Listen, Smell for Electrical Hazards.

Electrical Safety Checklist:

  • Sockets and Switches

    • Are all sockets, switches and multi-boxes working properly with no damaged or broken plugs, sockets, light switches or light fittings?
    • Are all sockets and switches cool to the touch?
    • Do all electric plugs fit snugly into the sockets?
    • Are all multi-boxes placed up high, out of the reach of children?
    • Have you installed safety devices such as RCDs, shuttered sockets and recessed outlets?
    • Have you limited the number of appliances plugged into one outlet, so as not to draw too heavy a load on the circuit?
    • Do you have only one heater per outlet?
  • Cords

    • Are all electric cords in good condition, with no cracking or fraying in the outer cover or any internal wires exposed?
    • Are all electric cords clear of rugs and furniture?
    • Are all extension cords used for temporary purposes only?  If not, ask an electrician to install a socket-outlet where needed.
    • Are all cords out of the way so they can’t be tripped over, damaged by furniture, or caught in any way?
  • Lighting

    • Do you have the correct bulbs in your light fittings and lamps?
  • Portable Electric Heaters

    • Do you follow the “heater meter rule” with all heaters at least 3 1/2 feet away from things that can burn?
    • Are all heaters in good working condition with no broken parts, funny noises or smells?
    • Have you recently maintained and cleaned your heater?
  • Electric Blankets

    • Are all electric blankets in good condition with no scorch marks, kinks, exposed or damaged wiring?
    • Are your electric blankets stored flat or rolled in corrugated cardboard when not in use?
    • Have you had your electric blanket tested recently?
    • How old are your electric blankets?  (It is recommended that you replace your electric blanket after 2 or 3 years of use).

 

Installing a Generator

Why You Should Invest in a Backup Generator Today!

While we enjoy the warm weather, the sandy beaches, and the friendly people, it’s not always sunshine and rainbows for us Floridians. We also have our share of tropical storms and power outages, and that is why it is so important to look into getting a backup generator installed at your home or business.

The greatest aspect about these generators is that the benefits are endless, and the cost may be less than you think.

What is the Deal with Generators?

Basically, a generator is a safety net for those unfortunate power outages. When your power gets knocked out, the generator kicks in and takes care of the problem, streaming electricity into your home so you can go on with life with little interruption to your regular activities.

How Can Generators Help Me During Power Outages?

Generators can be a lifesaver during any instance where your home loses electricity, and they can save you from missing out on essential conveniences. If your power went out during an unbearably hot day, for example, the generator would take effect and get your air conditioning going again.

Other devices such as televisions and computers can also sustain significant damage during a power outage as the sudden loss of power can give the device a dangerous jolt. The seamless power provided by a generator can save you the loss of these machines.

Generators Can Avoid Costs You Never Considered

Depending on the severity of a storm, a power outage can last hours or even days, and this is when the unforeseen costs can come into play. After a day of lost power, the food in your refrigerator can go bad, and the refrigerator itself could be damaged.

As the outage continues, you may have to stay in a hotel for a couple of nights, the costs of which can really add up. This outage could also cause your septic pump to malfunction, which could lead to additional unwanted remodeling costs.

A generator can help you to avoid all of these mounting costs and inconveniences. Put your mind at ease and call B&D Electric today for a free assessment and estimate on a generator system for your home or business.

How Can I Save Money on my Generator?

When installation and the price of a new generator are tallied up, the cost can be a little heavy on the wallet. Luckily, there is a way that you could potentially get your generator installed for less, and it all stems from your insurance company.

Call your insurer and ask if they offer a “loss mitigation credit,” which is an item listed on many homeowner’s insurance policies.

In essence, insurance companies don’t like to pay out on claims, and if you have a device, such as a generator, installed in your home, it reduces your chance of having damage that could lead to a claim. The loss mitigation credit could save you hundreds of dollars on your generator installation.

B&D Electric is your local source for generator installs. We partner with Kohler Generators to bring you the best backup power that money can buy, and our installation services won’t cost you an arm and a leg.

Contact us at 352-472-1966 today, and let’s get your home or business ahead of the power outage curve.

Get Licensed

Top 3 Reasons to Hire a Licensed Professional Electrician

Whether you are looking to have new outlets installed or you want to set up the wiring in a new wing of your home, it is best to hire a licensed electrician for the job. They can come to your house, diagnose the problem and have it fixed or installed in no time flat.

Still not convinced? Here are a few reasons why you should pick up the phone and call a licensed electrician like those at B&D Electric for your next electrical project.

Safety First

It goes without saying that electrical work involves electricity and electricity is very dangerous if not handled properly. Certified electricians know the ins and outs of all electrical projects, and they have been trained to detect dangerous situations before they happen.

The fact is that even the easiest electrical projects have their risks and if the wiring is old and faulty it could mean severe damage. Electricians have the skills to notice these issues and handle them accordingly.

They’re licensed and Insured

Electricians have gone through rigorous training and testing to get the licenses they need to work on your project. Typical education to become an electrician involves a 4-year apprenticeship, during which the aspiring employee gets hours of endless didactic instruction and on-the-job training.

They also have the option to attend an accredited college and obtain an associate’s degree. Either way, they are well trained and ready to handle most necessary projects

Not only are these agents licensed, but they are also insured, meaning that they or their company would be required to pay for any property damage they may be caused to the home or businesses. If you complete any of this work on your own, you alone are responsible for the damage.

In a nutshell, the combination of certifications, schooling, and insurance alone are reasons to hire a licensed electrician.

They Save You Money

How much do you know about solving electrical issues? Do you know what specific equipment you need, and what fixtures, lights, and devices are suitable for your project? If you don’t, you could find yourself spending hundreds to thousands of dollars more for unnecessary items. Licensed electricians know exactly what they need, and that alone can save you a lot of money.

You could also find yourself spending more in the instance that you try to fix something yourself and fail because it is now time to hire that licensed electrician to fix the issues.

Most electricians can work with you on the cost of their services, but any amount is more than it would have been if you had just hired the licensed contractor in the first place.

At B&D Electric, we hire the best and the brightest electricians in the Florida area to service your electrical needs. Whether you are in need of residential, commercial or new business work, we are there for you. Call us at 352-472-1966 or email us to request a service.

Replacing Outlets

Electrifying Reasons to Replace Your Wall Outlets

If you are like many homeowners, there is a good chance that you don’t think about your wall outlets unless you actually have something to plug in. It is also fair to assume that because you aren’t overly concerned about your outlets, there’s a good chance that you are using the same outlets that were originally installed 15, 20, or even more than 25 years ago.

If you are guilty of outlet neglect, then you may need to have those outlets inspected and possibly repaired or replaced. Here are three great reasons to have B&D Electric analyze your home’s electrical outlets.

You Have Cracks in Your Outlets

If your outlets haven’t been changed for many years, there is a chance that cracks may have developed on your outlet plates. This is bad news. Cracks in your plates can create a dust trap that is not easily cleaned. Dust traps can clog your outlets and can invariably result in fire hazards, and you certainly don’t need that.

Repairing and installing new plates is a quick and easy procedure and not only will you be safer, but your outlets and walls will look nicer as well.

Our Outlets are Overheating

Dust traps are not your only concern when it comes to older outlets; you also have to beware of overheating. You can check for overheating by placing your hand against the outlet and feeling the screws holding the plate and the plate itself to see if they feel warm or hot to the touch.

The outlet being overused with machines and equipment that require more power than your older outlets can provide may cause this overheating. If this is the case, it may mean that it is time to update your outlets, which leads to our final point.

There is New Technology Out There

If it has been a while since you have replaced your outlets, you may be surprised by how outlet technology has improved over the last few years. While the typical three prong outlets are still very much in demand, new outlets have been created that can assist with more modern technology.

For instance, rotating outlets are becoming a very popular because their rotation features allow you to plug in devices with larger plugs such as cell phones, hairdryers, and nightlights. There are also outlets that feature USB accessibility as well. These outlets are ideal for plugging in music players and computer equipment.

Remember it is important to have a professional install your new outlets so you can avoid harming yourself in the process.

B&D Electric has been in the industry for over 18 years, and we pride ourselves on our switch and outlet installation and repair services. If you notice overheating or cracks, or you are just looking to replace those old outlets, call us at 352-472-1966 today.

Phil Hawley – Hawley Realty and Investments

Hawley Realty and Investments is a commercial and residential real estate group serving Alachua County for over 25 years with developments that include private gated residential communities, self-storage facilities, shopping centers, offices, warehouses and biomedical labs.  We have utilized the services of B&D Electric for over 18 years and have found them to be extremely professional and knowledgeable.  They complete projects in a timely manner and are very responsive to our requests and make every effort to accommodate our business needs.  We highly recommend B&D Electric.

Phil Hawley, President
Hawley Realty and Investments Inc.

Ivan A. Oelrich – Oelrich Construction

Burgess & Dudley has been a great teammate over the years on some of our most successful projects.  Their team is always willing to go that extra mile to help keep our projects both on time and in budget.  In this day and age, I can’t tell you how much that means to us.

Ivan A. Oelrich, President
Oelrich Construction Inc.